Privacy Policy
A legal disclaimer
1. Introduction
New Chapter Divorce Support (“we”, “our”, “us”) is committed to protecting your privacy and ensuring your personal information is handled safely, respectfully, and transparently. This Privacy Policy explains how we collect, use, store, and protect personal data when you visit our website, engage in our services, or contact us directly.
By using our website or services, you agree to the terms outlined in this policy.
2. Who We Are
New Chapter Divorce Support provides wellbeing programmes, coaching, workshops, and professional training designed to support individuals, families, and practitioners through separation, divorce, and family transitions.
Our registered business address:
New Chapter Divorce Support
35 Nelson Road, Whitstable, Kent, United Kingdom
hello@newchapterdivorcesupport.co.uk
3. Information We Collect
We collect personal data to deliver our services effectively, including:
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Contact details: name, email address, phone number, and postal address.
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Service-related information: notes, session records, or correspondence relating to your engagement with our programmes or workshops.
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Website usage data: information about how you interact with our website, collected through cookies or analytics tools.
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Professional details: if you’re a legal or wellbeing professional, we may collect company name, job title, and relevant business contact information.
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Sensitive information: only where necessary for therapeutic or wellbeing support, and always with explicit consent (e.g., wellbeing assessments or referral details).
4. How We Use Your Information
We use your data to:
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Provide, manage, and personalise our services and communications.
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Process bookings, payments, or enquiries.
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Maintain client records and deliver follow-up support.
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Improve our website, programmes, and user experience.
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Comply with legal, ethical, and safeguarding obligations.
We will never sell or share your data with third parties for marketing purposes.
5. Legal Basis for Processing
We process personal data under the following lawful bases:
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Consent: when you sign up for services, newsletters, or events.
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Contract: to deliver agreed coaching, therapy, or training sessions.
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Legal obligation: where safeguarding, data retention, or professional conduct laws apply.
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Legitimate interests: to improve our services and ensure effective communication.
6. How We Store and Protect Your Data
Your data is stored securely using encrypted digital systems and password-protected devices. We take appropriate technical and organisational measures to prevent unauthorised access, alteration, or disclosure.
Client records are retained for a minimum of seven years (or as required by law or professional regulation) before secure deletion.
7. Sharing Your Information
We only share personal data where necessary and lawful, such as:
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With professional associates bound by confidentiality (e.g., co-facilitators or wellbeing practitioners involved in your support).
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With legal authorities or safeguarding agencies, only where there is a serious concern for safety or required by law.
All third parties are required to maintain strict confidentiality and data protection standards.
8. Your Rights
Under UK GDPR, you have the right to:
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Access a copy of your personal data.
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Request correction of inaccurate information.
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Request erasure of data where legally possible.
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Restrict or object to processing in certain circumstances.
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Withdraw consent at any time.
To exercise these rights, please contact us at:
hello@newchapterdivorcesupport.co.uk
9. Cookies & Website Analytics
Our website may use cookies or third-party analytics (e.g., Google Analytics) to help us understand visitor behaviour and improve functionality. You can control or disable cookies through your browser settings.
10. Updates to This Policy
We may update this Privacy Policy occasionally to reflect changes in law or practice. Updates will be posted on our website with the revised date clearly stated.
11. Contact Us
If you have any questions, concerns, or complaints about how your data is handled, please contact: